10 Best House cleaning services in Austin, TX
Looking for a top-rated house cleaning service in Austin, TX? Look no further than this list of the 10 best house cleaning services in Austin, TX in the area. From deep cleaning to general cleaning, these Austin-based companies have you covered. Learn more about what each company offers and what you can expect from the experience.
Molly Maid of Greater Austin
- Address: 7801 N Lamar Blvd Suite A132, Austin, TX 78752, USA
- Phone: (512) 872-2448
- Website: https://www.mollymaid.com/greater-austin/?cid=LSTL_MLY000192&utm_source=gmb&utm_campaign=local&utm_medium=organic
- Maps link: click here
- Rating: 4.6
- Rating count: 776
- Opening Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Molly Maid of Greater Austin is a professional housekeeping service that offers its clients a wide range of services to choose from. The company has been in business for over 35 years and has built a reputation for being reliable and trustworthy. The company offers a money-back satisfaction guarantee, and its employees are bonded and insured.
Reviewers appreciate the company's attention to detail, its punctuality, and its fair pricing. They also note that the staff is friendly and accommodating, and that their homes are always left sparkling clean. One reviewer says that Molly Maid is the best housekeeping service she has ever used, and that she would recommend it to anyone looking for a reliable, affordable, and high-quality option.
Chris Minckler rated it 5/5: Quality of service was great. The cleaning was very thorough and I was happy with the job they did. They even swept and mopped the garage for me. I was especially happy with how quickly they were able to schedule me in. The only complaint I have is that I wasn’t explained how the pricing works and what to expect to be charged. I was charged over the estimate I was sent but the manager was very kind and understood my concerns and was willing to reimburse me down to the amount of the original estimate I was provided. I was happy that they were willing to work with me and understood my concerns with the pricing and that it wasn’t explained properly. But aside from that – they did a wonderful job and I’d be happy to use them again next time!
Most relevant reviews:
- Bethany Rogers rated it 5/5: After just having our second baby my husband and I decided it was a great value for us to get a service to help us with the bigger cleaning in the house. This was well worth it and I was at peace with the clean we received.
- Chris Minckler rated it 5/5: Quality of service was great. The cleaning was very thorough and I was happy with the job they did. They even swept and mopped the garage for me. I was especially happy with how quickly they were able to schedule me in. The only complaint I have is that I wasn’t explained how the pricing works and what to expect to be charged. I was charged over the estimate I was sent but the manager was very kind and understood my concerns and was willing to reimburse me down to the amount of the original estimate I was provided. I was happy that they were willing to work with me and understood my concerns with the pricing and that it wasn’t explained properly. But aside from that – they did a wonderful job and I’d be happy to use them again next time!
- Brian Wilson rated it 5/5: I felt guilty to have someone clean my house but with a two year old and a career, how would I find the time? I caved in and called Molly Maid. They did such a great job given the mess of the house. Everything looks perfect and now to surprise the wife. I’m sure we are going to sign up for more appointments! They even put my sons shoes in order and that was the cherry on top.
Thank you Ruta #4, Mabal and Claudia.
- Ausyrai On rated it 5/5: My girlfriend and I had just moved in together and my amazing friend Katelyn decided to get us the perfect move in gift
- Kyndl Brunson rated it 1/5: I called and booked them for moving related cleaning. There was never email confirmation or any confirmation sent. Luckily, they showed up. I was told it would take 3-4 hours for move out cleaning for a house of my size. On the day, they were done in two hours. Ok, cool. But I should have done a walk through with them to ensure jobs were done. I collected photos and videos of dirty marks still on walls in very obvious places, debris still on a supposedly mopped floor, cabinet fronts had splatters and dust in crevices. My landlord charged me ANOTHER $175 as they said the oven wasn't cleaned well enough AND the dishwasher wasn't cleaned. I went through the entire house AGAIN after they left and cleaned what they didn't. I was never sent a receipt or notified of what my bill was. It was just deducted from my card. I needed a receipt to prove to my landlord that cleaning had been done. But they NEVER answer the phone unless they don't recognize the number. I have left multiple voicemails requesting callbacks, a receipt, wanting to discuss the heinous "cleaning" job as well as unprofessional manner in which this business is operated. Do yourself a favor. Pay only by CREDIT CARD so you can dispute with your credit card company and get your money back if the job isn't done to quality standards, as you won't be able to get a hold of anyone at the company to file grievance with. Or, do one better and just don't book them at all. Find anyone else to clean your house.
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The Boardwalk Cleaning Co.
- Address: 7020 US-290 Ste A, Austin, TX 78723, USA
- Phone: (512) 258-4798
- Website: https://www.boardwalkcleaning.com/
- Maps link: click here
- Rating: 4.8
- Rating count: 497
- Opening Hours: Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed
The Boardwalk Cleaning Co. offers a wide range of cleaning services to keep your home or office looking its best. They offer a variety of packages to suit your needs, and their team of professionals are always on hand to answer any questions you may have. The Boardwalk Cleaning Co. is dedicated to providing the best possible service to their customers, and their reviews reflect this commitment.
Jennifer Struck rated it 5/5: I work full time and I am also a full time caretaker for my elderly Mother, who has some challenging health issues. Boardwalk has been a complete ray of hope for me. We don't seem to be the normal customers, or at least I would imagine, we're always home for the cleanings, we have two dogs that run around, Mom is always slowly moving out of the way on her walker. And every single time, the team they send to the house is so patient, so kind, incredibly trustworthy and they do such a great job for us. They are just wonderful people that come to the house for us, I can't say enough about them.
Boardwalk has been very communicative with me when Mom's not well and they reschedule me, even at the last moment to accommodate our schedule.
The teams that come are even kind to my dogs (but I will say my dogs are pretty chill, if your dog is wild definitely put them up haha). They are extremely trustworthy, and always show up with a positive and kind attitude. And I don't know if there are other caregivers out there, but just that alone, someone coming to help you, and they smile and get it done for you, it is just a huge help inside and out.
I recommend this company. And I really really appreciate and like them very much!
Most relevant reviews:
- Vincent Chau rated it 5/5: I called Boardwalk to have my home cleaned in preparation for a sale and they did a great job! The new owner was very pleased on their final walkthrough.
- Sati Ali rated it 5/5: Boardwalk Cleaning Co. were very professional in their correspondence with me over the scheduled time and date and costs of the entire operation. I have a large property and their prices were competitive with their competition. I didn't feel like I was being taken advantage of with the pricing per square foot.
The service itself was excellent and thorough. The technicians were quick about their tasks and paid very close attention to detail. They were also very tidy and methodical with the process in it's entirety. 10/10 Would recommend and use again.
- Ashley Schneider rated it 5/5: I have been using Boardwalk Cleaning for 8 months now to clean my house biweekly and could not be happier with their service. They are always on time and do a very thorough job. Their customer service is great; whenever I need to adjust scheduling, making a change is really easy. Payment is super simple too since you can do it automatically through their portal. I would definitely recommend the Boardwalk Cleaning Company!
- Kristin Hecksel rated it 5/5: I am so happy to have found a cleaning company that is responsive, quick, friendly, and efficient! Juan was extremely helpful in communicating and scheduling my first cleaning, and the ladies we very nice and thorough. I honestly believe it would have taken me all weekend to get done what they did in just one hour. I am starting with monthly service but may move to more frequent cleanings because I just love how my tiny house feels after they are done!
- Jennifer Struck rated it 5/5: I work full time and I am also a full time caretaker for my elderly Mother, who has some challenging health issues. Boardwalk has been a complete ray of hope for me. We don't seem to be the normal customers, or at least I would imagine, we're always home for the cleanings, we have two dogs that run around, Mom is always slowly moving out of the way on her walker. And every single time, the team they send to the house is so patient, so kind, incredibly trustworthy and they do such a great job for us. They are just wonderful people that come to the house for us, I can't say enough about them.
Boardwalk has been very communicative with me when Mom's not well and they reschedule me, even at the last moment to accommodate our schedule.
The teams that come are even kind to my dogs (but I will say my dogs are pretty chill, if your dog is wild definitely put them up haha). They are extremely trustworthy, and always show up with a positive and kind attitude. And I don't know if there are other caregivers out there, but just that alone, someone coming to help you, and they smile and get it done for you, it is just a huge help inside and out.
I recommend this company. And I really really appreciate and like them very much!
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Morehands Maid Service
- Address: 8000 Anderson Square #107, Austin, TX 78757, USA
- Phone: (512) 479-7978
- Website: https://www.morehands.com/cities/austin-tx-maid-service/
- Maps link: click here
- Rating: 4.7
- Rating count: 357
- Opening Hours: Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed
Morehands Maid Service is a professional cleaning service located in Austin, TX. The company has been in business for over 10 years and offers a variety of cleaning services for both residential and commercial customers. Morehands Maid Service is committed to providing quality service and customer satisfaction. The company offers a 100% satisfaction guarantee, and all of its employees are background checked and insured. Morehands Maid Service has received positive reviews for its quality service, attention to detail, and customer service.
Christina Cato rated it 5/5: More Hands always does a fantastic job on our weekly cleaning. They communicate far in advance to let us know when they'll be stopping by and their work is always top-notch. Household arguments over bathroom cleaning duties have significantly decreased and little paw prints are not scattered across the floor. I highly recommend More Hands!
Most relevant reviews:
- Mark Taylor rated it 5/5: I have had More Hands come to my house a few times now and i am impressed with the work they do cleaning my house. Team 23 has been efficient, cleans quickly and does a very good job keeping my house clean. They dust, vacuum, mop, and clean all surfaces. I have had consistent cleaners come to my house (once had a different team (13?) and they also did a good job. I find their cost less/comparable to other cleaning services. I have had them also do an interior window clean (an add-on,-but worth it. The windows were spotless. I am very pleased with this team/company and I have have recommended them to my neighbors.
- A F rated it 5/5: The best day of the week is when my Morehands Maid Service team shows up to clean my apartment.
I've lived in Austin for 12 years and used multiple maid services over that time. I signed up with MoreHands about 2 years ago, and I have had the same team cleaning my apartment the whole time. They are Extremely detailed, thorough, and fast.
My team has gone above and beyond for me on multiple occasions. They are always on time, in a good mood, and just great people. I recently moved apartments, in the same neighborhood, and specifically requested to keep the same team. I'm glad to still have them, because the service is amazing every time. Thank you!
- Christina Cato rated it 5/5: More Hands always does a fantastic job on our weekly cleaning. They communicate far in advance to let us know when they'll be stopping by and their work is always top-notch. Household arguments over bathroom cleaning duties have significantly decreased and little paw prints are not scattered across the floor. I highly recommend More Hands!
- Catherine Prather rated it 5/5: The teams are prompt, thorough and friendly – I’m always satisfied! I like to tip them because they are awesome:) If there is ever a missed item I can call and get staff back asap with no hassles or follow up on my part. I’ve used Morehands for MANY years – for my own home, my rental make-ready cleanings and recommended to my real estate clients as well. Easy to manage with the app or email. Auto credit card charges so I don’t have to fiddle with cash! Thank you team!
- Renisha Nellums rated it 5/5: I love More Hands they help keep our house looking guest-ready. No complaints about service, they do a great job every time. I do wish there was a monthly option. We do the every 3 week service, which is still a great deal but can make scheduling difficult as the dates move around. I'm a fan of the text notifications for arrival time and the ability to adjust appointments via the app. I recommend tidying up before they arrive, I think it results in more effective cleaning!
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Maids and Moore Cleaning Service
- Address: 8120 Research Blvd #110, Austin, TX 78758, USA
- Phone: (844) 468-3878
- Website: http://www.maidsandmoore.com/
- Maps link: click here
- Rating: 4.7
- Rating count: 355
- Opening Hours: Monday: 8:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:00 PM
Wednesday: 8:00 AM – 4:00 PM
Thursday: 8:00 AM – 4:00 PM
Friday: 8:00 AM – 4:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed
Maids and Moore Cleaning Service is a professional, reliable and affordable cleaning service located in Austin, TX. The company has a team of experienced and qualified cleaners who are dedicated to providing high quality services to their clients. The company offers a wide range of services including home cleaning, office cleaning, carpet cleaning, window cleaning and more. Maids and Moore Cleaning Service is committed to providing its clients with the best possible service and experience. The company’s reviews reflect its dedication to customer satisfaction, with clients praising its reliable, professional and affordable services.
Allison Preslar rated it 5/5: This company did not bombard me with calls and texts after asking for a quote like another company. I was glad they gave me space to choose them! Definitely met and exceeded my expectations. My apartment was pretty dirty after moving everything out, but the ladies were able to get it looking like new. I really appreciate this service!
Most relevant reviews:
- Jason Koneman rated it 5/5: I have been using this service for a long time and they’ve been great. They always do a great job and are very friendly. They even deal with my cat (who is a pest and demands attention all the time) very well. I’ve got some medical and spine issues and they work around that very nicely. I go through a series of 4 procedures on my back twice a year. The 4 procedures are done 1 every two weeks and for that 8 weeks my apartment tends to get a bit messier than usual and more than I like but they take care of it and never say a word.
The office/admin staff are amazing as well. They also have always been very professional and very nice, polite and personable at the same time. I had called to let them know I was in the hospital and they came at their regular time and the place was immaculate. I won’t say they did an extra deep clean for me because they never said that.
This is a great company and I’m thankful that my cousin & aunt recommended them to me.
- Wanda Field rated it 5/5: Wonderful and very professional and personable. I really love my crew. My house looks and feels really clean when they are through. They deal with my cats being around as well as my roommate and myself. Thank you guys for everything. Will recommend this company to friends and family. Pictures are after my crew left.
- BL rated it 5/5: Very professional, exceeded expectations, positive attitudes and a pleasure to work with.
I worked with Maids and Moore to help clean my home that 1. Was just remodeled and 2. Just moving into.
One of the employees went above and beyond expectations by helping remove this tape between the newly installed floor and baseboard, which is a huge pain to get out, and was not expected of her at all.
Didn’t miss a spot. Very friendly. It really added to my experience of moving into my new home.
- Allison Preslar rated it 5/5: This company did not bombard me with calls and texts after asking for a quote like another company. I was glad they gave me space to choose them! Definitely met and exceeded my expectations. My apartment was pretty dirty after moving everything out, but the ladies were able to get it looking like new. I really appreciate this service!
- Amy Hazucha rated it 1/5: I used their services bi-weekly for several years and was very satisfied. I had to stop due to financial issues. I then hired them to do a deep cleaning and they quoted me a price of almost $500, but I hired them because my house needed it. My disabled husband and myself were home during the cleaning because I work from home. They were working slower than usual and someone else showed up. She said she was a supervisor and came to check on things. Fine.Then,after they had sprayed oven cleaner in the oven, and a good deal of it on my cabinets, I hear them talking outside and then they're gone. No word, nothing! My phone then rings and it's their office saying they left because they felt "uncomfortable " because my husband told them not to use a cloth on his TV screen. The person said my husband grabbed her cloth. Not true. They said they would reschedule but then refused. My downstairs was left in a shambles and I had to wipe oven cleaner spots off my cabinets. They charged my credit card without telling me. I assumed they would come back and finish the job before charging me. This was 3 months ago and I am still confused as to what happened. I was so happy with their services and had recommended them to others, but to walk off a job with no communication is extremely unprofessional!
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Austin's Maid Service
- Address: 8711 Burnet Rd # A13, Austin, TX 78757, USA
- Phone: (512) 309-7208
- Website: https://www.austinsmaidservice.com/
- Maps link: click here
- Rating: 4.6
- Rating count: 360
- Opening Hours: Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed
If you're looking for a top-notch maid service in Austin, TX, look no further than Austin's Maid Service! This professional cleaning company has earned rave reviews from customers for their quality work, attention to detail, and friendly service. Regardless of the size or scope of your cleaning project, Austin's Maid Service will get the job done right. And, with their competitive prices, you can rest assured that you're getting a great value for your money. So, if you're in need of a little (or a lot) of help around the house, be sure to give Austin's Maid Service a call!
Jack Reeves rated it 5/5: I have been using Austin’s Maid service for about 2 years for biweekly cleans. They’re great — efficient, good service, and very easy to schedule and modify via phone or text. They send the same cleaner for every appointment, so she knows my house and preferences. Very happy with them.
Most relevant reviews:
- Jack Reeves rated it 5/5: I have been using Austin’s Maid service for about 2 years for biweekly cleans. They’re great — efficient, good service, and very easy to schedule and modify via phone or text. They send the same cleaner for every appointment, so she knows my house and preferences. Very happy with them.
- Benton Mahaffey rated it 5/5: I’ve used cleaning services before and have a high bar for satisfactory results. BY FAR this was the best deep clean we have ever gotten. A skeptic by nature, I was blown away by how clean the house was. These folks worked hard for a solid three hours and our house was spotless. My wife and I literally kept exclaiming all day “wow this place is clean!”
- Mindy Cooper rated it 5/5: Over the last 6 years I've tried several house cleaning services and while the cleaning itself was usually comparable, Austin's Maid Service stands out from the rest due to the level of professionalism and the great value. Their rates are competitive in the market, and they've ALWAYS shown up on time or early for my 1x a month cleaning.
They've been really easy to work with when I've needed to add extra days or move appointments around. One little thing they do that I LOVE is that they send me a reoccurring calendar invite, so schedule is clear on both sides and a reminder comes out the week of the service. Simple things like this mean a lot to me, I've struggled in the past communicating with cleaners who forgot, or were late, etc. With Austin's Maid Service I feel reassured that my cleaners will arrive on time and will do a fabulous job. Thank you Ginger and team, y'all are the best! - Grace Y rated it 3/5: Easy enough to get setup and pleasant enough on the phone. Cleaners have shown up on time.
However. After my initial clean I noticed a few things that were missed. Some things not dusted, vent not cleaned. The baseboards were not cleaned, even though they were supposed to be, but I also wasn’t charged for them, so I let that go. But I was overall happy and responded to Ginger’s automated followup email letting them know what was missed and told them to not worry about coming back out and to just get it next time. And tipped. No response.
Next time comes around and the same things are missed. The same half of a lamp isn’t dusted. Tops of cabinets. Lights. Exact same stuff. Plus a cobweb has appeared between the kitchen base cabinet and floor. And a cobweb on my fan, so I guarantee those weren’t cleaned.
On top of that, the note I wrote to the cleaner was ignored and thrown away, with none of the 5 simple instructions followed, except for one (telling her that the bedsheets were in the dryer). Things I explicitly said to not throw away were put in the trash, and my trash was left in my exterior hallway. Which could have gotten me a fine. But at least since they were left in the hall, instead of the trash chute I provided a map to, I was able to see something on the top that was not supposed to be thrown away. Now I’m having to dig in the trash, just in case. Cool. Not to mention, she was only there for half the time she was paid for, so it’s not like she was taking initiative folding my clothes or cleaning the fridge or something. Nope, just left after doing a mediocre job. Now I’m annoyed.
I once again respond to the automated followup message, with photos of the spaces. No response, so I email Sydnie to make sure they got the previous feedback. They did not. Ok, technical issues happen. So I sent it to her directly. She schedules someone else to come by to fulfill their satisfaction guarantee and I send her photos of some of the problem areas.
None of the issues were fixed! Not even the spiderweb. Someone did come by, and they mopped/swept/something like that and lazily dusted a few areas, but none were the ones I mentioned.
- mani kumar rated it 1/5: I have scheduled an appointment today with Austin’s maid service team for my apartment move-out cleaning. I was utterly disappointed with the way the job was done. Very poor work, I never write any reviews or vent anger on businesses in the public forums as that would impact their business, but I felt this needed to go out. I was told the whole job will take approximately 3-4 hours at the time of appointment, but in less than 2 hours the person told it was done. If someone is very effective and efficient they can do it quickly or if the work was done in poor way they can wrap it up quickly. In this case it is the later one. On the website they have published check list of items that will be done for move-out cleaning, not even 70% of those tasks are done. Definitely not going here again!
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The Cleaning Authority – Austin
- Address: 5555 N Lamar Blvd Suite E-117, Austin, TX 78751, USA
- Phone: (512) 271-5451
- Website: https://www.thecleaningauthority.com/austin/?utm_source=GMB&utm_medium=organic&utm_campaign=austin
- Maps link: click here
- Rating: 4.7
- Rating count: 334
- Opening Hours: Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
The Cleaning Authority – Austin is a professional cleaning service that offers a wide range of services to its clients. The company has been in business for over 10 years and has a solid reputation for providing quality services. The company offers a wide range of services, including house cleaning, office cleaning, and window cleaning. The company is also a member of the Better Business Bureau and is accredited by the National Association of Home Builders. The company has a team of experienced and certified cleaners who are dedicated to providing quality services to their clients. The company offers a 100% satisfaction guarantee to its clients, and offers a wide range of discounts and specials.
Dean Phillips rated it 5/5: The apartment was exceptionally dusty and disorganized, but the Cleaning Authority team of Martha and Sunday did a remarkable job of restoring it to beautiful! Unfortunately the blinds in the bedroom had a defect which keeps them from closing and I am having to ask the apartment handyman repair them. Probably defective from lack of usage.
Most relevant reviews:
- Todd Nagel rated it 5/5: The Cleaning Authority is top-notch! Their communication is terrific, cleaning crews are friendly, do great work, and they are very reasonably priced/affordable. We've used other cleaning services in the past but we are very happy we found The Cleaning Authority and look forward to using them for many years to come!
- Kimberley Brooks rated it 5/5: I have been with TCA for over a year now and they are always thorough and professional. They have gone above and beyond, sometimes doing tasks that weren't necessarily in the current rotation but needed to be done. Once I forgot to put the clean sheets out and they dried and used the ones I had stripped and left washing. That's initiative. I so appreciate coming home to a clean house and newly made beds.
- Jessica Martinez rated it 5/5: We are so happy with Cleaning Authority. Carmen and MariLu are the best. I work from home and they make it very easy for me to maintain productivity while also respecting their space. They're a pleasure to have around and I highly recommend.
- Graham Emmons rated it 5/5: I've been using the recurring service for a few months now and am very satisfied. They do a great job, and I appreciate the flexibility if I need to reschedule (just give them a heads up in advance.) I want to shout out Roxana and Carolina. They cleaned our house about a week ago and they did a STELLAR job.
- Dean Phillips rated it 5/5: The apartment was exceptionally dusty and disorganized, but the Cleaning Authority team of Martha and Sunday did a remarkable job of restoring it to beautiful! Unfortunately the blinds in the bedroom had a defect which keeps them from closing and I am having to ask the apartment handyman repair them. Probably defective from lack of usage.
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Trustworthy Cleaning Service – Austin
- Address: 8011 Cameron Rd #106, Austin, TX 78754, USA
- Phone: (512) 350-9727
- Website: https://trustworthycleaningserv.com/
- Maps link: click here
- Rating: 4.1
- Rating count: 272
- Opening Hours: Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 8:30 AM – 2:30 PM
Sunday: Closed
If you're looking for a top-notch cleaning service in Austin, you can't go wrong with Trustworthy Cleaning Service. Customers rave about the company's professionalism, attention to detail, and customer service. You can expect your home or office to be sparkling clean after a visit from Trustworthy Cleaning Service.
Rebecca Adamec rated it 2/5: Paid $600 for a deep clean that was barely a clean!
The only good thing is that everyone (manager, contact person, and maids) was very nice and scheduling the service was easy.
The maids spent SIX HOURS in our home while our dog was outside in the heat. They did NOT wipe down the tops of the toilets. They did NOT dust all of the blinds. They dusted about half the house (not sure why just half). Their vacuum cleaner was either broken or full because they turned it on and pushed it around but the floor was obviously not vacuumed. I paid $600 to have to vacuum myself. They didn't wipe down the mantle.
When I complained, they only offered to send the same people back to our house to further inconvenience us. No offer to even at least refund the money they charged us over the quoted about of $380. Don't let this company take advantage of you the way they took advantage of me.
Most relevant reviews:
- L Harrison rated it 5/5: My husband says I have high standards when it comes to cleaning services. We have multiple pets and when I clean I'm looking for someone to see those little things so I don't have to. I wasn't home when they came for the first deep clean since I run a hospital and was at work for 11 hours before I got to speak to my husband. I asked how it was and he said he thought I would be happy. When I walked in to our home I almost cried. The amount of detail I'm the clean was impeccable! We both couldn't believe how great of a job they did. So happy to have found a legitimately trustworthy cleaning company!!!!
- Justin Parker rated it 5/5: I'm pleased to report that my son's birthday celebration ruined my home. I decided to call Trustworthy Cleaning and found their service was great. The cleaning crew was polite and knowledgeable, Erika made my home look and smell great. I would recommend Trustworthy for any cleaning job.
- Kenny Phung rated it 5/5: We were very pleased with the work your team has done for us over the past six months. The cleaning staff provided by Trustworthy Cleaning have been a pleasure to work with and have consistently delivered good results. We would highly recommend them to others.
- Rebecca Adamec rated it 2/5: Paid $600 for a deep clean that was barely a clean!
The only good thing is that everyone (manager, contact person, and maids) was very nice and scheduling the service was easy.
The maids spent SIX HOURS in our home while our dog was outside in the heat. They did NOT wipe down the tops of the toilets. They did NOT dust all of the blinds. They dusted about half the house (not sure why just half). Their vacuum cleaner was either broken or full because they turned it on and pushed it around but the floor was obviously not vacuumed. I paid $600 to have to vacuum myself. They didn't wipe down the mantle.
When I complained, they only offered to send the same people back to our house to further inconvenience us. No offer to even at least refund the money they charged us over the quoted about of $380. Don't let this company take advantage of you the way they took advantage of me. - Season Dionne rated it 1/5: This company is incredibly disappointing. I started using them on a bi-weekly basis from a referral at the end of 2020 because my cleaning lady needed to be cautious with Covid. At first, they did a very good job. They sent the same crew out every two weeks and they were thorough, on time and and had a consistent schedule. However, about 7 months ago they started to change. The quality dropped drastically. They started sending different cleaning crews every service and even though I would confirm a general time, they would always change it last minute. My scheduled time would be the mid day slot, but they would try to change it to an 8:30am slot or a 4:30 pm slot last minute. I worked the slot around my schedule so that I would not be home. I asked that this issue be resolved, they would promise to correct it but then the same thing would occur next time. I also had to send them photos of uncleaned areas, especially in my bathroom every other service. There would be mildew build up and stains in my shower; they clearly had not cleaned. Then they would appease me by saying they would deep clean the shower on the next service (which I had every other week and then every week for the last few months), but the areas were still untouched and mildew would STILL be in my shower head and tile (even though they had a roadmap with the photos I sent in). This is the kind of mildew that takes some time to develop, gunky and gross in the crevices and easy to miss when hoping in and out of the shower and not thinking to pay attention to the shower heads. Situations such as that should never happen when paying someone to clean your house every week. They simply do NOT care about the quality of their work. On top of all of these issues, they attempted to raise my price $40 each service to almost $200 each service. So, I am a customer that has been with them for a year and a half and when I moved to a weekly schedule, they attempted to charge me significantly MORE! I thought moving to a weekly service would make it easier for them to keep my 1900 sqft home clean (one bedroom is completely empty, by the way, and the other just requires basic dusting since it is a music room). However, they were worse! The cleaning service got worse! And on top of that, they tired to charge me $40 more per service each week. What a joke. Terrible customer care. Shame on them. They are very disappointing. I would not recommend them. There are better services and I have taken my weekly services elsewhere.
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Merry Maids of South Austin
- Address: 1600 W Stassney Ln, Austin, TX 78745, USA
- Phone: (512) 518-4328
- Website: https://www.merrymaids.com/south-austin/?utm_source=GMB&utm_medium=organic&utm_campaign=austin
- Maps link: click here
- Rating: 4.4
- Rating count: 135
- Opening Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed
Merry Maids of South Austin is a professional maid service that has been operating in the Austin area for over 20 years. The company offers a wide range of services, including housekeeping, laundry, and pet care. Merry Maids of South Austin has a team of highly trained and experienced maids who are dedicated to providing quality service to their clients. The company offers a 100% satisfaction guarantee, and their maids are available 24/7 to help with any cleaning needs you may have.
Autumn konovalski rated it 3/5: The people were all really nice and I think they did a generally good job. The only thing I took issue with: when you book with them for the first time, you have to pay a higher rate and you get a “deep clean.” My house is pretty clean already I just needed help doing maintenance cleaning because guests are coming for the holiday and I didn’t have time. They send a list of all the things included like blinds, baseboards, etc. aside from the one randomly selected lucky window in my house none of that happened lol. Which again, is fine. I’m just confused as to why I was told on paper and verbally that’s what would happen. When I called they just said you have to pay a higher hourly fee because it’s your first service.
So, tldr; they charge you for a deep clean when you book your first service, but they don’t actually deep clean your house. You’re just being charged a higher rate for the first time.
Most relevant reviews:
- Linda Lyman rated it 5/5: We are very pleased with the service provided by Merry Maids in cleaning our home, having used them for more than one year. Sandra and her team consistently clean well. Amanda, the manager of Merry Maids , is very professional and wonderful to deal with. Linda and Don
- Stephanie Sammons rated it 4/5: I've had cleaners who are more thorough in their cleaning, but I always had issues with last minute cancellations with other services. Merry Maids shows up on time consistently and the price is good. They also get done quickly.
- Autumn konovalski rated it 3/5: The people were all really nice and I think they did a generally good job. The only thing I took issue with: when you book with them for the first time, you have to pay a higher rate and you get a “deep clean.” My house is pretty clean already I just needed help doing maintenance cleaning because guests are coming for the holiday and I didn’t have time. They send a list of all the things included like blinds, baseboards, etc. aside from the one randomly selected lucky window in my house none of that happened lol. Which again, is fine. I’m just confused as to why I was told on paper and verbally that’s what would happen. When I called they just said you have to pay a higher hourly fee because it’s your first service.
So, tldr; they charge you for a deep clean when you book your first service, but they don’t actually deep clean your house. You’re just being charged a higher rate for the first time.
- Andrew Radley rated it 1/5: Had merry maids scheduled for a move-out clean. Clean scheduled a month in advance. They did not show as scheduled, and could not get anyone of the phone to confirm they could clean next day. When they did answer the phone they could only schedule clean days after original clean. If moving…do not depend on merry maids.
I would not recommend merry maids of South Austin.
- Samantha Dutra rated it 1/5: I was excited to get a deep clean with Merry Maids before moving into my new house, and was happy to pay for the extras to make sure my home was clean when I got back. However, the charges were ridiculous for extras that were not even taken care of (there were bugs in our light fixtures, the carpet was dirty, and there was dirt in our kitchen cabinets.) The team was frustrating to work with and not accommodating at all. I would highly recommend using another service before booking with Merry Maids.
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Maidsway Cleaning Service Inc.
- Address: 11301 Farrah Ln #332, Austin, TX 78748, USA
- Phone: (512) 759-6290
- Website: http://www.maidsway.com/
- Maps link: click here
- Rating: 4.5
- Rating count: 119
- Opening Hours: Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 9:00 PM
Sunday: 7:00 AM – 9:00 PM
Maidsway Cleaning Service Inc. is a professional cleaning company located in Austin, TX. The company has been in business for over 10 years and offers a wide range of cleaning services for both residential and commercial customers. The company is highly rated by its customers, with most reviewers praising the quality of its work, its professionalism, and its competitive pricing. Maidsway is a great choice for anyone looking for a reliable, affordable, and professional cleaning company in the Austin area.
Patricia Nunez rated it 1/5: Dishonest, Unprofessional, No principles, No responsibiltiy, No ethics. Service was unacceptable and they Do Not Care. Service is not cheap, owner Micheal Benedict never called back as promised it took three days of emails and calls, and annoyed staff and him to get an email that denied compensation for the horrible cleaning and customer service experience. Michael and staff dismissed proof, photos and videos, of how dirty shelves, cabinets, kitchen counters, windows and stove were left. Quick to charge in advance, negligent in their delivery and irresponsible with customer satisfaction. I naively believed they would make it right.
Maidsway was a nightmare the moment after they charged their fee and left a house without doing their job. The touch up they offered was useless as I had movers coming in a couple of hours later, had to do it myself to not lose money again because the movers would not be able to unpack and store all items in a dirty house. Specially kitchen cabinets, closet and pantry shelves. They repeatedly said I should be supervising while the cleaner is there after I complained. Not my job, I paid for a service well done, but as a courtesy I went during the cleaner's first hour and even if I pointed out dirty spots he left without doing the job the house was left dirty. They asked for proof and said my photos of my dirty hand against the cabinets and counters didn't mean anything. What? They also ignored the videos I sent wiping the dirty surfaces with a clean disposable towel that showed how dirty everything was. The owner also lied in his email saying I had told the cleaner he "did a good job", but at the same time his staff relentlessly said I should have stayed there while the cleaner was working to point out what he didn't do. This last remark makes no sense as other customers said Maidsway did not like and complained about them asking the cleaners to pay attention to what had not been cleaned. I see other ratings with similar and worse experiences. I don't have time nor space to get into details but please do not ignore the bad reviews. You might get lucky with a good cleaner and a bad company and you might not notice, I got a bad cleaner and a bad customer service and company.
Adding: I hired Amelia's maids and they offered 3 cleaners that take about 3 hours for a similar service. Pay the not so big difference. Maidsway sent one that took 5 hrs according to them and the house was left unacceptably dirty.
One last comment to reply to Maidsway owner's reply: Not interacing with you, the important pieces are in the orginal post, BBB and other appropriate places and answer most of your comments. Glad the public is viewing this.
Most relevant reviews:
- Elena Solano rated it 5/5: The Maidsway team did a great job with my move out cleaning! I had an overall pleasant and easy experience booking online. The office staff was responsive and communicative. The place was spotless after the cleaning staff were through. Highly recommend!
- Alex Smith rated it 5/5: The Maidsway staff is always on time, professional/courteous, and thorough in their cleaning. Our dog is a shedder and they leave the place spotless and hair free. The corporate office is also extremely helpful. If you email them they will respond within 10 minutes. Will also add that the price is very competitive.
- Meg Scamardo rated it 4/5: Great job! The cleaners were polite and arrived punctually. They did a great job, and the house looks amazing. The booking process was easy and pain free. It was almost too good to be true. Thank you!
- Allie Hausladen rated it 1/5: We have been a customer of Maidsway for over a year now. In general, their work up until our move out has been good and communication has been decent. The cleanings were never excellent, but we were too lazy to find another company so we stuck with them because it was passable. We moved out of our house and paid for a moveout cleaning, which costs over $300. I specifically asked that the bathrooms be deep cleaned, and for the maids to call me if there were any questions or issues. We no longer live in the house, and the next time we were in the house was two weeks after the cleaning. I looked at the bathroom and it was not clean. I call the company to ask them to come fix, and they refuse stating their 7 day return to clean policy. To me this is unacceptable. We paid a lot of money for this cleaning and have been consistent customers for Maidsway for a long time. They did not perform the service we hired them for, and we will now have to pay someone else to finish their job. The buildup in the bathroom is very clearly not from the last 7 days. The woman who I discussed this with on the phone was very uncompromising and did not offer any solution. Just a sorry, not our policy, and that's it. I do not recommend this company. Their work is just okay, and they cannot be trusted to work with integrity. Picture of our "deep cleaned bathroom" attached.
Edit addressing Maidsway's response: The account is under my husband's name. It is not accommodating our circumstances to do the job we paid for that was clearly not completed as shown in the picture.
- Patricia Nunez rated it 1/5: Dishonest, Unprofessional, No principles, No responsibiltiy, No ethics. Service was unacceptable and they Do Not Care. Service is not cheap, owner Micheal Benedict never called back as promised it took three days of emails and calls, and annoyed staff and him to get an email that denied compensation for the horrible cleaning and customer service experience. Michael and staff dismissed proof, photos and videos, of how dirty shelves, cabinets, kitchen counters, windows and stove were left. Quick to charge in advance, negligent in their delivery and irresponsible with customer satisfaction. I naively believed they would make it right.
Maidsway was a nightmare the moment after they charged their fee and left a house without doing their job. The touch up they offered was useless as I had movers coming in a couple of hours later, had to do it myself to not lose money again because the movers would not be able to unpack and store all items in a dirty house. Specially kitchen cabinets, closet and pantry shelves. They repeatedly said I should be supervising while the cleaner is there after I complained. Not my job, I paid for a service well done, but as a courtesy I went during the cleaner's first hour and even if I pointed out dirty spots he left without doing the job the house was left dirty. They asked for proof and said my photos of my dirty hand against the cabinets and counters didn't mean anything. What? They also ignored the videos I sent wiping the dirty surfaces with a clean disposable towel that showed how dirty everything was. The owner also lied in his email saying I had told the cleaner he "did a good job", but at the same time his staff relentlessly said I should have stayed there while the cleaner was working to point out what he didn't do. This last remark makes no sense as other customers said Maidsway did not like and complained about them asking the cleaners to pay attention to what had not been cleaned. I see other ratings with similar and worse experiences. I don't have time nor space to get into details but please do not ignore the bad reviews. You might get lucky with a good cleaner and a bad company and you might not notice, I got a bad cleaner and a bad customer service and company.
Adding: I hired Amelia's maids and they offered 3 cleaners that take about 3 hours for a similar service. Pay the not so big difference. Maidsway sent one that took 5 hrs according to them and the house was left unacceptably dirty.
One last comment to reply to Maidsway owner's reply: Not interacing with you, the important pieces are in the orginal post, BBB and other appropriate places and answer most of your comments. Glad the public is viewing this.
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The Maids
- Address: 1601 Rutherford Ln A-150, Austin, TX 78754, USA
- Phone: (512) 419-0021
- Website: https://www.maids.com/9/?utm_source=GMB_listing&utm_medium=organic
- Maps link: click here
- Rating: 4.8
- Rating count: 101
- Opening Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
The Maids is a local business that offers professional cleaning services. They have an excellent reputation, and their customers have consistently given them high marks for their quality of work, professionalism, and customer service. In addition, The Maids is known for their competitive prices and their willingness to work with their customers to create a customized cleaning plan that meets their specific needs.
Elyse Algate rated it 5/5: The Maids company does an amazing job. They are very responsive and easy to connect with for scheduling or change scheduling (I usually just text with them for convenience).
They do a great job cleaning. They are very thorough but also quick since so many team members come to clean together. They can cover alot of area quickly. They also wear masks (as do I) which I greatly appreciate! Everything looks professionally cleaned once they’re done. I would highly recommend.
Most relevant reviews:
- Elyse Algate rated it 5/5: The Maids company does an amazing job. They are very responsive and easy to connect with for scheduling or change scheduling (I usually just text with them for convenience).
They do a great job cleaning. They are very thorough but also quick since so many team members come to clean together. They can cover alot of area quickly. They also wear masks (as do I) which I greatly appreciate! Everything looks professionally cleaned once they’re done. I would highly recommend.
- Leann Kruger rated it 5/5: The Maids always do an exemplary job for us! Responsive when I contact them. They are great!
- Linda Chambers rated it 5/5: Anita and her team did a fantastic job cleaning my house! It was very thorough and done just the way I wanted it done! The house smells fresh and clean! For the first time, I left the bed in the guest room stripped with a set of sheets laid out. They made the bed which was a great help to me after having a guest for a week! The team is always friendly and professional! Thanks bunches go to The Maids!
- Taylor Novak rated it 5/5: This team completely blew me away with how well they cleaned the house I just moved out of. If you are looking for a fairly priced, quick to finish service for a move out deep clean – look no further. These ladies absolutely killed it and I could not be happier with the results.
- Annie Mendrala rated it 5/5: I have been using The Maids for 20 years and have seen consistent and reliable service. With a team of 3-4 each time they come in and get the job done. The customer service is excellent and they always leave my house spotless!
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