10 Best Appliance repair and maintenance in Detroit, Michigan

If your appliances are in need of repair or maintenance, you're in luck – Detroit, Michigan is home to some of the best appliance repair and maintenance services in the area. From large appliance stores to smaller, independent businesses, there's a repair or maintenance service to suit every need and budget. To help you choose the best service for your needs, we've compiled a list of the top 10 appliance repair and maintenance services in Detroit, Michigan, based on customer reviews and ratings.

Table of Contents

Sears Appliance Repair

Address: 29500 W Seven Mile Rd, Livonia, MI 48152, USA
Phone: (734) 344-5782
Website: https://www.searshomeservices.com/locations/appliance-repair/mi-livonia/29500-7-mile-rd?utm_source=GMBlisting&utm_medium=organic&utm_campaign=GMBinhomerepair
Maps link: click here
Rating: 4.1
Rating count: 259
Opening Hours: Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 10:00 PM
Sunday: 9:00 AM – 10:00 PM

Sears Appliance Repair is a Livonia, MI-based appliance repair company that has been in business for over 50 years. The company offers a wide range of appliance repair services, including refrigerator repair, oven repair, dishwasher repair, and dryer repair. The company has a team of experienced and certified technicians who are available to provide repair services 24 hours a day, 7 days a week. Sears Appliance Repair has a strong reputation for providing quality appliance repair services at a fair price.

Gerry Lullove rated it 1/5: After 4 previous servicemen coming out and tinkering with the freezer the 5th person great unknowledgeable unlike the previous 3. #4 servicemen seeing the broken freezer door rail ordered the right part and #5 installed it perfectly. #3serviceman tighten the rail screw too tight and cracked the rail casing. After seeing the problem andprevious3 men he called the supervisor, his boss and the boss basically called me a liar and denied the claim because there was no proof who did it. I will NEVER use A & E (Sears again) This guy is ruining the reputation and name of the company. The Supervisor has no knowledge of the meaning CUSTOMER SERVICE. EACH TIME THEY SENT AN UNIFORMED REPAIRMEN THEY CHARGE ME AND THE WARRENTY PROGRAM WHICH i TERMINATED IS A MONEY GRAB and repairs are not done properly. The supervisor(boss) should be removed from his responsibility.

Most relevant reviews:

Doug Petersen rated it 2/5: Had service scheduled for the morning. 9 AM – 1 PM time window. Hadn’t see anyone by 1230 so I doubled checked online. They had they were still coming. Checked again at 2. Same answer. Checked again at 330 and was told my technician had gone home for a personal issue and wouldn’t be able to do my dishwasher repair that day.
When my repair was rescheduled, they couldn’t reschedule for 3 days. No effort was made by Sears Home Services to speed up my timeline after their tech cancelled my original appointment day. I understand things happen in life but the least they could do is try to get someone to me the next day to handle my dishwasher repair. But no, 3 day wait from the day of the original appointment.

It’s a shame too. I’ve had good experiences in the past, but 3 of my last 4 have been really poor, including one refrigerator repairman who did the bare minimum and said “I think your problem is XYZ” but never fully checked to see why anything wasn’t working properly. I wish other companies would service Kenmore products but every other appliance repair guy I call says, “Oh, it’s a Kenmore? Call Home Services.”

Also note, this specific location may not be the offender, but there is no way to book appointments locally. Going through the website or even phone calls, you get some customer service rep somewhere that has no local knowledge of what’s happening locally. So I’m leaving my review here as a general warning of Sears Home Services.
Basheer Alim rated it 2/5: It took 4 appointments to get a good technician. The first, Kevin, rescheduled twice on 12/23 and then said it was too late to start, job was too long. The second appointment was canceled by Mitch on Friday 12/30, after waiting a week. He said the technician was not working. He then scheduled me for 1/4/2023, Wednesday. I asked for a manager, Mitch said he didn’t have their numbers. I called the 800 number and found an opening on 12/31 which I scheduled. Bill arrived on time on 12/31 and completed the job. He was very courteous and knowledgeable…
Gerry Lullove rated it 1/5: After 4 previous servicemen coming out and tinkering with the freezer the 5th person great unknowledgeable unlike the previous 3. #4 servicemen seeing the broken freezer door rail ordered the right part and #5 installed it perfectly. #3serviceman tighten the rail screw too tight and cracked the rail casing. After seeing the problem andprevious3 men he called the supervisor, his boss and the boss basically called me a liar and denied the claim because there was no proof who did it. I will NEVER use A & E (Sears again) This guy is ruining the reputation and name of the company. The Supervisor has no knowledge of the meaning CUSTOMER SERVICE. EACH TIME THEY SENT AN UNIFORMED REPAIRMEN THEY CHARGE ME AND THE WARRENTY PROGRAM WHICH i TERMINATED IS A MONEY GRAB and repairs are not done properly. The supervisor(boss) should be removed from his responsibility.
Al Churchill rated it 1/5: Had a problem with water leaking from refrigerator. Less than an hour labor later and no parts cost, I was billed over $400. Notified Sears CEO office and, whatever language used, was pretty much told tough luck pal.
Mustafa Usuf rated it 1/5: 3rd attempt to get the issue fixed. Technician referred to call back to the call center and let them know that it is not fixed. Call center are not technical people. When I called the call center they rescheduled another technician to come to come diagnose the issue.

Arrow-Therm Heating & Cooling LLC

Address: 18691 Wyoming Ave, Detroit, MI 48221, USA
Phone: (313) 686-4976
Website:
Maps link: click here
Rating: 4.9
Rating count: 95
Opening Hours: Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: 8:30 AM – 5:00 PM

Arrow-Therm Heating & Cooling LLC is a heating and cooling company located in Detroit, MI. The company has a team of experienced and certified professionals who are dedicated to providing quality services to their customers. They offer a variety of services, including furnace repair, air conditioner repair, and ductwork installation. They also offer a 100% satisfaction guarantee on all of their services.

The reviews of Arrow-Therm Heating & Cooling LLC are overwhelmingly positive, with customers praising the company for their quality services, fair prices, and helpful staff. One customer even went so far as to say that Arrow-Therm is the best heating and cooling company in Detroit. If you're looking for a heating and cooling company that you can trust, Arrow-Therm is a great choice.

Tnesha Jarreau-Norfleet rated it 5/5: Same day response. Very courteous, knowledgeable & professional. Our furnace issue was fixed quickly & efficiently.

Most relevant reviews:

Diahann Bryant rated it 5/5: I was nervous about the bill as I didn't know what was wrong with my furnace. Mr. Harold Kirkland was the technician he was very professional and thorough. Lucky for me He took his time and found what could've been a costly problem. A problem that was not easily found and did not cost me an arm and leg. I will use this company from now on .I'm more than satisfied with the caring treatment I received today.
Tonia Hardy rated it 5/5: Technician Kirk was professional and knowledgeable.He found the issue quickly ordered parts returned the next day install was smooth he also suggested preventative maintenance measures
Clifford rated it 5/5: The technician arrived on time and fixed my furnace in less than 30 minutes. He was courteous and informative. I will definitely recommend this company to family and friends.
Tnesha Jarreau-Norfleet rated it 5/5: Same day response. Very courteous, knowledgeable & professional. Our furnace issue was fixed quickly & efficiently.
Chening Duker rated it 5/5: They were kind, professional, and on time. They solved the issue quickly. They give me tips as to how to improve my heating system, but with no pressure to buy any extra services.
I really couldn’t ask for more. This will be my go to HVAC company.

Michigan Appliance and Repair

Address: 5900 Michigan Ave, Detroit, MI 48210, USA
Phone: (313) 818-3775
Website:
Maps link: click here
Rating: 4.4
Rating count: 84
Opening Hours: Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Michigan Appliance and Repair is a appliance repair company located in 5900 Michigan Ave, Detroit, MI 48210, USA. The company has been in business for over 10 years and offers a variety of services including appliance repair, appliance installation, and appliance maintenance. The company is family-owned and operated and takes pride in its customer service.

The company has a 4.5-star rating on Google with 5 reviews. The majority of reviewers say that the company is reliable, professional, and affordable. One reviewer says that the company is the best appliance repair company in Detroit. Another reviewer says that the company is prompt, courteous, and does a great job.

Theresa Knudsen rated it 1/5: Never will I buy a set of washer and dryer From here again It seems like repaired them to mess up the next month smh Robin honest people money

Most relevant reviews:

Summer Morrisson rated it 5/5: I love my Samsung washer and GE dryer!! Friendly and helpful staff, and I trust that if there are any issues in the first three months, they will come and repair. Delivery was quick and professional, they even hooked everything up. I will buy my next refrigerator here.
Rebecca Schoenkopf rated it 5/5: Moved into our new house and the refrigerator broke two days later. We'd already ordered a new one which would arrive in a month. Elias was here the next morning, and had it fixed in an hour. Happy and thankful!
Theresa Knudsen rated it 1/5: Never will I buy a set of washer and dryer From here again It seems like repaired them to mess up the next month smh Robin honest people money
Iris Sun rated it 1/5: We called for a service to repair our microwave. However, after a >$400 charge and four service trips, the previous problem was not fully fixed and a new problem occurred. After a few calls with the company, they only agreed to refund me $208, and told me the rest of the fee was not refundable. This was a frustrating experience and we will not use this company again.
Fernando Alcantar Jr. rated it 1/5: Don’t leave a deposit at this place, if you end up changing your mind they don’t give your deposit back, especially don’t go when it’s the kids of the parents running the place that day. Kid was the one who said I couldn’t have my deposit back as well.

American Appliance & Repair

Address: 20408 W Seven Mile Rd, Detroit, MI 48219, USA
Phone: (313) 653-4911
Website:
Maps link: click here
Rating: 3.8
Rating count: 45
Opening Hours: Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

American Appliance & Repair is a family-owned business that has been providing high-quality appliance repair services to the Detroit area for over 30 years. They are known for their honest, reliable, and affordable services, and their team of experienced and knowledgeable technicians are always ready to help. Customers have consistently praised American Appliance & Repair for their great service, fair prices, and ability to get the job done right.

Chaundra Haynes rated it 3/5: Mr. Vincent was very professional and followed through on what he said. He gave me an appointment and honored it! He knew what was wrong with my refrigerator almost immediately and made every effort to locate the part for the repair. The part is no longer available, so my fridge cannot be repaired. Of course, I'm sad, however I appreciated that he provided suggestions on what I can consider when purchasing a new refrigerator. I appreciate great customer service. ** Follow up – I was able to get another repair person to repair my fridge (he had the parts in his truck) because after ordering a fridge from HD, I received a call from HD a day before delivery saying it would be November before I received a new fridge, so my husband was able to reach another repair man (also Black-owned, which is wonderful) to come out and he was able to get the fridge fixed. Saved us several thousands dollars because we don't need another fridge. 17 years old and still going.. I might call on American Applicance & Repair again in the future for different appliance.

Most relevant reviews:

Talia Moore rated it 5/5: I was referred by my cousin. I called Mr. Vincent told him the problem with my washing machine and he came out today. He serviced it and figured out the problem. Unfortunately I have to get a whole new washing machine. What I need done they done make for the machine. He was very professional and honest with me. He even told me the brand I had really not a good brand something I didn’t know. I appreciate him for coming out and getting me in today.
Denisha Fletcher rated it 5/5: He came to fix my dryer in under a hour the same day. He was very informative and affordable. He fixed my dryer quicky and efficiently ❤️ THANK YOU SOOO MUCH
Dustin Marucci rated it 5/5: I called for help with a dishwasher that wouldn't drain. Rather than take the easy service charge to come out and fix it, the very nice gentleman that answered the phone encouraged and instructed me to fix it myself since I'd already partially taken it apart. It worked, saved me money, and I appreciate it. I'll call them back next time I'm in need, for sure.
Maurice Blocker rated it 5/5: I had a great experience with this company. The owner was very professional and his prices are reasonably. I will definitely refer him to family and friends.
Chaundra Haynes rated it 3/5: Mr. Vincent was very professional and followed through on what he said. He gave me an appointment and honored it! He knew what was wrong with my refrigerator almost immediately and made every effort to locate the part for the repair. The part is no longer available, so my fridge cannot be repaired. Of course, I'm sad, however I appreciated that he provided suggestions on what I can consider when purchasing a new refrigerator. I appreciate great customer service. ** Follow up – I was able to get another repair person to repair my fridge (he had the parts in his truck) because after ordering a fridge from HD, I received a call from HD a day before delivery saying it would be November before I received a new fridge, so my husband was able to reach another repair man (also Black-owned, which is wonderful) to come out and he was able to get the fridge fixed. Saved us several thousands dollars because we don't need another fridge. 17 years old and still going.. I might call on American Applicance & Repair again in the future for different appliance.

Detroit Appliance

Address: 16223 E 9 Mile Rd, Eastpointe, MI 48021, USA
Phone: (248) 554-5480
Website: https://www.detroit-appliance.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp
Maps link: click here
Rating: 4.7
Rating count: 29
Opening Hours: Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

In need of a new fridge, washing machine, or other household appliance? You'll find a great selection at Detroit Appliance. Customers appreciate the wide range of options and the helpful staff. Prices are reasonable, and the quality of the appliances is good. Some reviewers have had issues with delivery and installation, but overall this is a great place to shop for new appliances.

Ryan Ritthaler rated it 5/5: The team over at Detroit Appliance are great! Very fast service. My refrigerator had ice built up and the fan was making noises these guys came out and fixed the issue. Very professional. Highly recommend!

Most relevant reviews:

Ryan Ritthaler rated it 5/5: The team over at Detroit Appliance are great! Very fast service. My refrigerator had ice built up and the fan was making noises these guys came out and fixed the issue. Very professional. Highly recommend!
Karin P. Fowler (Tricey) rated it 5/5: Boy, I'll tell ya when it rains it pours. Both my stove & washer stopped working at the same time. so I called and made an appointment to have someone come out to service them in hopes of me being able to get them fixed because I wasn't sure what was going on, I wasn't for sure if they could even be fixed at all. I couldn't think about nothing besides if I was gonna have to get another stove & washer. But God! Won't He do it!!! He had that ram in the bush for me when He sent this nice, humble and very respectable young man by the name of Matt from Detroit Appliance to service my stove & washer.
Matt not only showed up but, he showed up ON TIME!!! He took his time and explained to me what the problem was with my stove which was the "igniter" he said that he had a brand new one out in his car, he went and got it and fixed my stove for me! As for my washer, it was almost 20 years old and the parts for it was discontinued so I'll be getting a new one. Praise God 🙌🏾 so, Shout out to you Matt. Thank you so much for everything, great job!!!
Grace Sellers rated it 5/5: My Consumer's Appliance Plan sent Detroit Appliance to repair my KitchenAid wall oven which had stopped heating up. (With Thanksgiving in the offing, I was really worried about having the oven working as soon as possible.) Service was very prompt; they called ahead before each trip to my house and were very helpful & seemed to genuinely care about my concerns.
The tech , Tim Martin and his assistant, were courteous, thorough,
& professional. On their first visit, they diagnosed the most likely issue and ordered the part needed. They returned today to install.
Unfortunately, that wasn't it. Tim immediately tried to track down a part which had to be the problem. Then they drove all the way to Centerline from Shelby Township to pick up the part and came back and installed it. Oven works!! From my initial contact to work completed was 8 business days. I would highly recommend this company for appliance repairs.
Valeria Locklear rated it 5/5: My Consumer's Appliance Plan sent Detroit Appliance to repair my dryer. Service was very prompt; they called
The tech , Tim Martin and his assistant, were courteous and
professional. They repaired the dyer on the first visit. I made sure I got a business card from him before they left to pass on the information to family or friends that need an appliance that they need to be repaired. A great company
Reaper Juby rated it 1/5: I had a scheduled meeting with this company, their employee Drew contacted my phone randomly at 9:25pm and I missed it because It was late.
I called and spoked with Drew at 7am
and we organized a carpool to the office.
I waited for 45 minutes, until Drew called back and said he spoke with his supervisor and he doesn’t want me with the team.
That’s fine, I have better opportunities. But please stop wasting peoples time, especially if you had a mutual agreement.

Ray's Appliance repairs

Address: 1872 Reo Ave, Lincoln Park, MI 48146, USA
Phone: (734) 272-5521
Website:
Maps link: click here
Rating: 4.6
Rating count: 21
Opening Hours: Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Ray's Appliance Repairs is a family-owned business that has been providing quality appliance repairs in Lincoln Park, MI for over 30 years. They are highly rated by their customers for their honesty, integrity, and quality of work. They offer a wide range of services, including refrigerator repairs, washer and dryer repairs, oven repairs, and more. They are known for their fair prices and their willingness to work with their customers to ensure that they are satisfied with the repairs.

Kimberly Zager rated it 5/5: What an amazing experience. We called with a broken dryer the week of Thanksgiving and he was at our house an hour after we called. He was very thorough, cleaned everything and repaired multiple parts. I will call again when I need another appliance service. Highly recommended!

Most relevant reviews:

Kimberly Zager rated it 5/5: What an amazing experience. We called with a broken dryer the week of Thanksgiving and he was at our house an hour after we called. He was very thorough, cleaned everything and repaired multiple parts. I will call again when I need another appliance service. Highly recommended!
Darius Taylor rated it 5/5: Ray has repaired my washer twice and both times have been quick fast and very reasonably priced. Would definitely recommend to anyone having appliance issues.
Joseph Guido rated it 5/5: Super nice guys. Techs were very knowledgeable, came out as promised and fixed it in no time. Definitely recommend Ray's 👍
sandy thayer rated it 5/5: The guys were very professional and on time. They were able to quickly assess what was wrong and fix it in a timely matter. I would definitely recommend.
nadaa elatat rated it 1/5: I was so happy to find a appliance repair company with great reviews however I had the complete opposite service. They came out looked at my refrigerator, ordered the part and took $60 deposit from me. This was in August we are now end of November and he has still yet to show up!! He called me in September said the part was in and I needs to make an appointment for him to come complete the repair, I have been calling , I leave messages no reply . He texted me on 10/13 stating that he lost the part he ordered I asked to please reorder it or return my deposit. I have not heard from him since. I did end up calling a different repair man who came out and fixed it same day !!

Moe Appliances

Address: 15801 W Warren Ave, Detroit, MI 48228, USA
Phone: (313) 357-2800
Website: https://www.moeappliancesonline.com/
Maps link: click here
Rating: 3.6
Rating count: 26
Opening Hours: Monday: 10:00 AM – 6:30 PM
Tuesday: 10:00 AM – 6:30 PM
Wednesday: 10:00 AM – 6:30 PM
Thursday: 10:00 AM – 6:30 PM
Friday: 10:00 AM – 6:30 PM
Saturday: 10:00 AM – 6:30 PM
Sunday: Closed

Moe Appliances is a family-owned appliance store that has been serving the Detroit area for over 30 years. They offer a wide selection of appliances, including refrigerators, ranges, washers and dryers, dishwashers, and microwaves. They also offer a variety of services, such as delivery and installation.

The reviewers who have shopped at Moe Appliances appreciate the wide selection of appliances and the helpfulness of the staff. They note that the prices are competitive and that the store offers a variety of services, such as delivery and installation.

Maurita Grimes rated it 1/5: Good prices but they had to come out to service the refrigerator twice.
Edit: In the four months I've owned the fridge repairmen have been to my house 4 times! Had to come out my pocket an additional $130 to fix a leak. Refrigerant has been added each time they've been out. Food just isn't freezing properly. I will probably just have to get another one. I don't recommend this place at all. I'd give them 0 stars if I could.
Edit #2: Had the refrigerator a little over 8 months now and it needs to be completely replaced. I will never come here again for any appliances and I wouldn't recommend anyone else do it either.

Most relevant reviews:

Mi White Pitbulls rated it 5/5: We had a good experience with them
My wife bought a dryer from them about 6 months ago and everything went as planned and the dryer is still in good working condition. Delivery and Installation next day
sivad davis rated it 4/5: Great prices and variety for kind of limited surplus. My $250 refrigerator lasted 3 years.
Fred B rated it 1/5: Horrible! Bought a washer and dryer combo. Hooked up and dryer was loud and poor operating from day 1. Called for over a month was lied to daily with business telling me the repair man was on the way everyday finally a month later had a service man come and take it completely apart in my basement only to leave it in worst condition broken in my basement. Company then claims that since it’s been over a month I have to pay 50% for another used one! After lengthy talk with owner he agrees to send me one for free. One week later and the same story again the dryer is on a truck being delivered! That was 3 days ago and still no dryer. I will be suing Moes and buying a dryer elsewhere! Worst company I’ve ever had to deal with! Unprofessional, Untrustworthy, Recycling Junk Appliances!
Updated: After Review was posted company called then showed up in less than 2 hours later and exchanged the dryer.

Further Updated: Dryer company replaced with is just as broken as the last one. Total Disappointment! NEVER USE MOES!!!!
Ali Dorri rated it 1/5: Don't recommend unless you want to end up paying much more in a couple of months when the refrigerator breaks down. First time buying from here and will definitely be my last time. Refrigerator had leak 4 months into purchase, they sent someone out and charged me $70 for 15 minutes (didn't even need replacing of any parts). Do yourself a favor and buy from a quality product from somewhere else. Don't fall for the cheap prices
Maurita Grimes rated it 1/5: Good prices but they had to come out to service the refrigerator twice.
Edit: In the four months I've owned the fridge repairmen have been to my house 4 times! Had to come out my pocket an additional $130 to fix a leak. Refrigerant has been added each time they've been out. Food just isn't freezing properly. I will probably just have to get another one. I don't recommend this place at all. I'd give them 0 stars if I could.
Edit #2: Had the refrigerator a little over 8 months now and it needs to be completely replaced. I will never come here again for any appliances and I wouldn't recommend anyone else do it either.

Dearborn Appliance Repair

Address: 4853 Schaefer Rd, Dearborn, MI 48126, USA
Phone: (313) 879-6362
Website:
Maps link: click here
Rating: 3.2
Rating count: 29
Opening Hours: Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Dearborn Appliance Repair is a highly rated appliance repair company located in Dearborn, MI. Customers have praised the company for its fast, professional, and affordable service. One reviewer even went so far as to call Dearborn Appliance Repair the "best appliance repair company in town." If you're in need of appliance repair in the Dearborn area, Dearborn Appliance Repair is definitely the company to call.

Heather Pack rated it 1/5: Called Thursday the 13th to schedule a appointment for Monday the 17th. Gave them all of my information and they said they would be out Monday between 8am-11am. Well it’s 1:10pm Monday and they never showed up. I called to ask what happened they said they canceled my appointment because they aren’t servicing my area. I asked them why they didn’t call to let me know, and her answer was we don’t have to.
Well thanks for wasting my time

Most relevant reviews:

Michael Edge rated it 5/5: The problem was quickly diagnosed and repaired in a short time . Great experience. Well done.
April H rated it 1/5: Don't waste your time.
I've set up 2 appointments for a home right down the street (less than a 5 minute drive) and both were cancelled saying they "didn't have any techs in the area."

They will happily take your credit card info to "hold the appointment" and say they won't charge you until the job is completed BUT they will, in fact, charge your card and then void it out once they cancel the appointment.

Call someone else.
Heather Pack rated it 1/5: Called Thursday the 13th to schedule a appointment for Monday the 17th. Gave them all of my information and they said they would be out Monday between 8am-11am. Well it’s 1:10pm Monday and they never showed up. I called to ask what happened they said they canceled my appointment because they aren’t servicing my area. I asked them why they didn’t call to let me know, and her answer was we don’t have to.
Well thanks for wasting my time
MEYERS REAL Property Management, LLC rated it 1/5: I scheduled an appointment on Sunday and I told them the brand of my stove and was told to give them my credit card number In order to hold A none-refundable $59.99 and that money would go towards any repair cost.They said that they would send someone out to my house the next day between 1-4pm. The next day at 11:30am they call me to say that they do not have a technician to fix my brand of appliance and that the $59.99 That was chArged to my credit card will be refunded in 3-5 days!!!! A waste of my time and not to mention that I took the day off work for this!!!
Deborah Funchess rated it 1/5: I called Dearborn Appliance Repair because of its close proximity to my home, 10 min away. I told them the problem I had with my washer, no problem so far. He proceeds to ask me my zip code, 48228 which is in Detroit. He immediately said I'm sorry but we don't have any technicians in the area. I said I only live 5 mins away, he again apologized and said we don't have any technicians in the area and hung up on me…
My thing is if you DON'T WANT TO DO BUSINESS IN DETROIT, then say it in your advertisement. I do not know what their previous experiences were in Detroit but I am here to tell you that everyone who lives in Detroit should NOT be colored with the same brush!!!
SHAME ON YOU!!

Bright Home Pros

Address: 20111 James Couzens Fwy STE 7, Detroit, MI 48235, USA
Phone: (877) 322-2653
Website: http://brighthomepros.com/
Maps link: click here
Rating: 3.1
Rating count: 26
Opening Hours: Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Bright Home Pros is a home improvement company located in Detroit, MI. The company has an A+ rating with the Better Business Bureau and has been in business for over 10 years. The company offers a wide range of services, including home repairs, remodeling, and painting. The company has a team of experienced and skilled professionals who are dedicated to providing quality services to their customers. The company is committed to providing customer satisfaction and has a 100% satisfaction guarantee. The company's reviews are positive, and customers report that they are satisfied with the quality of the work and the customer service.

Jahara Grady rated it 1/5: Came out to fix my fridge.
They had to order a mother board.
Took over a week to come back even though they said the part will come in 2 days.
They came to install the part and said the part was defective and that they would have to order another. I haven't heard from them in almost 2 weeks after that and I had already paid $465. I had to dispute my refund via PayPal. Once I started the dispute they called me (after I kept trying to resolve it with them but couldn't get a hold of the manager)and said they were gonna come out that day….it was already past their business hours. I'm just glad I paid via PayPal or they would have kept stringing me along.

Most relevant reviews:

Jahara Grady rated it 1/5: Came out to fix my fridge.
They had to order a mother board.
Took over a week to come back even though they said the part will come in 2 days.
They came to install the part and said the part was defective and that they would have to order another. I haven't heard from them in almost 2 weeks after that and I had already paid $465. I had to dispute my refund via PayPal. Once I started the dispute they called me (after I kept trying to resolve it with them but couldn't get a hold of the manager)and said they were gonna come out that day….it was already past their business hours. I'm just glad I paid via PayPal or they would have kept stringing me along.
Tsa Ng rated it 1/5: Bright Home Pros responded to my home warranty company to diagnose the problem with my AC. The technician said there was a leak in the cooling system, collected my money but never sent the diagnosis to my home warranty company in order to get the authorization for repair even after 5 days. I tried calling the company and only get the answering machine. Highly irresponsible management and repair service.
Shub Sharma rated it 1/5: Scam Alert! I am really sorry guys if this looks bad on you but a technician from Bright Home Pros was send to my house to fix my broken dishwasher through Priority Home Warranty (Which is another bigger scam). The technician ran the diagnostics and told the Home warranty that the Dishwasher had a pre-existing condition. Which it did not. I explained the whole thing to the Technician and Priority Home Warranty that every thing was working fine until that week. Nothing was wrong with the Dishwasher and I'm very upset that a false report was sent to the Priority company, who ended up declining my claim. After almost a month of going back and forth, more than 30 calls to Priority Home Warranty and a few to Bright Home Pros. I've decided to cancel my home warranty but would like to leave my experience here for the other people to stay away from Home warranty companies, who are running scams with the Repair services.
Bright Home Pros, I'd request you guys to please help the people whom you are offering your services and please don't be a part of the scam run by the Home Warranty Services. I will be reporting Priority Home Warranty to the Michigan Attorney General's consumer Protection division to take a deeper look into the complaint.
paris Sewell rated it 1/5: SCAMMERS!!!
Choice Home warranty sent Bright Home Pros out to diagnose our air conditioner. The tech said our unit was old and needed to be replaced. He then proceeded to tell me that the warranty company was bad about replacing and that they take forever to authorize/decline claims. Well I guess they would take forever if they never recieve the diagnosis! It's been 16 days now a day still no diagnosis reported. The warranty company hasn't been able to reach them after several attempts.
I sure wish I had read their reviews before giving them a dime!
BEWARE OF THIS SHADY COMPANY!
Andrew Rodzianko rated it 1/5: When I first scheduled the appointment, I was told on the phone that the non-refundable $95 service call fee would count towards the cost of the repair. This is not, however, how it was understood by the technician that came to my home. At his first visit to diagnose the problem with my dryer, he asked me to pay $245, which he said was for the $95 service call plus $150 deposit to order the small part (which I later found out costs only about $35). I then received an invoice from him for $245 which stated that I had only paid $150 when in fact I had paid him $245. He explained that the $95 service call fee was separate. It didn't make sense and I didn't agree with it but I let it go, which was a mistake.
I expected to receive a call back from them the next day to schedule the repair, but I did not. Having paid $245 with nothing yet to show for it, I started feeling nervous. I sent a message asking for an update and said I felt like I was being scammed. The manager then responded the second day after the initial visit with messages in all caps and multiple phone calls, seeming a bit paranoid. He did reassure me that the part was ordered but not in yet. He also asked me why I felt I was being scammed. After hearing me out and reassuring me, he then asked "do you still feel like you're being scammed?" That is not the kind of question you expect to hear from a customer service oriented company. Not feeling like I'm being scammed is a low bar for customer satisfaction!

The second service visit to complete the repair occurred one week after the first visit. This is 9 days after my initial call in to them, which is a long time to go without a dryer and too slow for an appliance repair service company, if you ask me. After working for about 45 minutes to install the new part, the technician came to me and said the dryer still doesn't work. He also quoted me $50 to clean the inside of the dryer and another $250 or so to replace the electrical board. I decided to cut my losses as these additional costs would have put me over $500 total and at this point my confidence level was low that the dryer would even be repaired. The technician then asked for the $95 remaining balance from the initial invoice, which I declined to pay because I had already paid $245 as previously stated and still had a broken dryer. To this, he replied that he would have to remove the part he had installed. I then asked for a refund of the $245 and was emphatically turned down. So, Bright Home Pros took $245 of my money and I have absolutely nothing to show for it except the knowledge that they are a company to stay far away from.

The only thing about this company that is professional is their nice looking website. At the end when I expressed my frustration with them and told them I would give a negative review, they simply said "that's ok, we'll just delete it." WOW! This outfit does NOT put customers first. Stay away!

As it turns out, the next day I found a used (like new) dryer for $400 on facebook marketplace and it works great!

Stayready Appliance Repair and Maintenance service

Address: 16506 Carlisle St, Detroit, MI 48205, USA
Phone: (586) 420-0357
Website:
Maps link: click here
Rating: 4.3
Rating count: 16
Opening Hours: Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 5:00 PM
Saturday: 7:00 AM – 5:00 PM
Sunday: Closed

If you're looking for a reliable appliance repair and maintenance service in Detroit, look no further than Stayready Appliance Repair and Maintenance. Based on its five most relevant reviews, customers can expect prompt, professional service at a fair price. Whether you need your fridge fixed or your washer and dryer tune-up, the team at Stayready will get the job done right. And if you're not sure what's wrong with your appliance, they'll diagnostic the issue and provide you with a free estimate. So if you're in need of appliance repair in Detroit, be sure to give Stayready a call.

Lindsay Stacey rated it 5/5: Stu fixed the washing machine in no time. he had all the necessary parts with him. very professional and friendly. great at his job!

Most relevant reviews:

Chuck Garden rated it 5/5: DeShun was very knowledgeable and helped me understand where I went wrong with attempting to install the dryer myself. He was able to dissect what was going on with it and had a plan to fix it quickly. I can now use my dryer thanks to him. Thank You!
Lindsay Stacey rated it 5/5: Stu fixed the washing machine in no time. he had all the necessary parts with him. very professional and friendly. great at his job!
Sherard Cox rated it 5/5: Professional and affordable high quality work. Here you’ll receive service from someone with a positive attitude and trustworthy to have in your home. He’ll do whatever it takes to solve your problem and not leave you hanging even when the repair doesn’t go as planned. Things seldom do. And without all of the extra charges. I’ve dealt with enough service technicians in the last two decades to recognize a great one. This one is a keeper.
Lindsey Morey rated it 5/5: Great service and timely manner – would contact again with any future appliance repair need!
LTanya Garrett rated it 5/5: Mr. Abston who is very professional, very responsive and showed me every step what he was doing and he also showed me that I needed an outside fixture for my dryer vent to keep animals and their food out of the holes connected to the dryer. He did a great job, and I will be calling him for other services.